The commercial value of admitting a specification is incomplete
An early request for clarification can save a business from delivering exactly what was written while missing what the customer actually needed.
2 min read · 18 Oct 2026
Rajeev Khandelwal
Rajeev Khandelwal.
From World Trade’s founding in 2004 to a business network spanning capital, aviation and the real economy.
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Rajeev Khandelwal articles
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An observer at the board table needs a defined purpose
An additional voice can improve a board discussion when everyone understands the observer's role, information access and responsibility to the wider organisation.
2 min read · 18 Oct 2026
The pilot project needs an ending before it begins
A limited trial creates useful evidence only when the business agrees what will justify expansion, revision or an orderly stop at the end.
2 min read · 18 Oct 2026
The customer that grows revenue while consuming the business
A large account can absorb disproportionate management time, custom work and service effort, making its real contribution harder to see than its sales value.
2 min read · 18 Oct 2026
A holiday absence can reveal an institution's weakest dependency
Planning ordinary staff cover exposes hidden access, knowledge and authority gaps before an unexpected absence turns them into a business interruption.
2 min read · 18 Oct 2026
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