A quiet customer can be a weak source of reassurance
Low complaint volumes may reflect satisfaction, but they can also mean customers have stopped expecting a response or have already begun leaving.
2 min read · 18 Oct 2026
Rajeev Khandelwal
Rajeev Khandelwal.
From World Trade’s founding in 2004 to a business network spanning capital, aviation and the real economy.
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Rajeev Khandelwal articles
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The colleague who translates between a factory and a financing team
A business case becomes stronger when operating constraints reach the financial model without losing their practical meaning along the way.
2 min read · 18 Oct 2026
Why a business should rehearse the loss of its largest relationship
A valuable commercial relationship deserves a continuity plan that considers operational dependence as carefully as the revenue it produces for the business.
2 min read · 18 Oct 2026
The useful difference between a mentor and an approver
Developing future leaders requires space for their judgment, with coaching that strengthens decisions instead of quietly taking responsibility back from them.
2 min read · 18 Oct 2026
A handover should explain what still worries the departing manager
A practical handover transfers unresolved concerns and relationship context alongside passwords, documents and the formal list of responsibilities changing hands.
2 min read · 18 Oct 2026
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