The branded platform with two service desks
A partner-facing platform needs a clear division of support between the visible brand and the infrastructure provider, especially when a problem crosses both organisations.
2 min read · 18 Oct 2026
Rajeev Khandelwal
Rajeev Khandelwal.
From World Trade’s founding in 2004 to a business network spanning capital, aviation and the real economy.
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Rajeev Khandelwal articles
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An institutional portal usable without a mouse
Access to business information should not depend on one device or interaction style, making inclusive navigation part of a platform's practical usefulness to prospective partners.
2 min read · 18 Oct 2026
The investor table on a phone screen
Financial and asset tables should preserve their labels and relationships on smaller screens, so readers can compare information without losing the context that gives each figure meaning.
2 min read · 18 Oct 2026
The confirmation message after an asset enquiry
A useful acknowledgement tells the sender what was received and what happens next, while avoiding unnecessary repetition of sensitive material in an ordinary email.
2 min read · 18 Oct 2026
One enquiry sent to three ecosystem inboxes
A connected group needs a way to recognise overlapping requests, so helpful routing does not become repeated questioning or conflicting responses from several teams.
2 min read · 18 Oct 2026
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